This customer service business seems to be growing like weeds. Everywhere I turn, I am running into it, so I assume that is what the Universe (God) wants me to be focused on. Ruth Buczynski, PhD posted an interesting piece about spirituality in medical care. She reported on a study by Farr Curlin, MD on […]
Harvard Business Review posted a video about customer service, called “When to disappoint your customers.” It is really about strategic trade-offs. It isn’t about my theme, customer service from the heart. Here’s the link: http://blogs.hbr.org/video/2012/07/when-to-disappoint-your-custom.html Frances Frei argues that you cannot do customer service in every area, and she uses the Apple Airbook as an […]
I was trying to get an old car ready to pass inspection. The Check Engine light was on, and I am somewhat mechanical, so I went to an auto supply store and asked them to pull the code so I could see if I could fix it myself. At the first store the clerk looked […]
