HAPPINESS VERSUS TRAGEDY?
I received a heart-warming bit of "fan mail" and wanted [...]
Win-win mindset
I am at a meeting on internet business models, and [...]
HANG IN THERE!
Recently a man asked me how to keep people working [...]
CUSTOMER SERVICE AND SPIRITUALITY
This customer service business seems to be growing like weeds. [...]
When Customer Service Backfires
Harvard Business Review posted a video about customer service, called [...]
CUSTOMER SERVICE FROM THE HEART
I was trying to get an old car ready to [...]
HAPPINESS AND CUSTOMER SERVICE
A rock hit my windshield. It left two little chips [...]
The Betrayal of Retirement
I once bought a BMW. It was a 1988 325 [...]