I go in and out of church choirs. I like to sing, but I know very little about music. I am over my head and get discouraged. The choir takes a lot of practice time, and I’d rather be sitting on the couch at home. Between being stupid and lazy, I don’t view my participation […]
DEPRESSION AND INFLAMMATION Our bodies become inflamed when there is an injury or infection. It helps us recover. But suppose we had too much inflammation? Suppose the body became inflamed when it didn’t need to? That is what happens with arthritis, asthma, heart disease, and many of the diseases of modern life. For some years, […]
This customer service business seems to be growing like weeds. Everywhere I turn, I am running into it, so I assume that is what the Universe (God) wants me to be focused on. Ruth Buczynski, PhD posted an interesting piece about spirituality in medical care. She reported on a study by Farr Curlin, MD on […]
Harvard Business Review posted a video about customer service, called “When to disappoint your customers.” It is really about strategic trade-offs. It isn’t about my theme, customer service from the heart. Here’s the link: http://blogs.hbr.org/video/2012/07/when-to-disappoint-your-custom.html Frances Frei argues that you cannot do customer service in every area, and she uses the Apple Airbook as an […]
