CUSTOMER SERVICE AND SPIRITUALITY

This customer service business seems to be growing like weeds. Everywhere I turn, I am running into it, so I assume that is what the Universe (God) wants me to be focused on. Ruth Buczynski, PhD posted an interesting piece … Read More

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When Customer Service Backfires

Harvard Business Review posted a video about customer service, called “When to disappoint your customers.” It is really about strategic trade-offs. It isn’t about my theme, customer service from the heart. Here’s the link: http://blogs.hbr.org/video/2012/07/when-to-disappoint-your-custom.html Frances Frei argues that you … Read More

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CUSTOMER SERVICE FROM THE HEART

I was trying to get an old car ready to pass inspection. The Check Engine light was on, and I am somewhat mechanical, so I went to an auto supply store and asked them to pull the code so I … Read More

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HAPPINESS AND CUSTOMER SERVICE

A rock hit my windshield. It left two little chips with cracks radiating like spider legs, and I thought, “This time I am not going to ignore this.” The last time cost me a couple of hundred dollars. One day … Read More

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